IDEAL FAQ (SERVICES & BILLING)

SERVICES FAQ

Medical exercise therapy is a supervised program by the doctor and exercise physiologist designed to improve physical function and metabolic health. It can benefit individuals with chronic conditions, post-surgery recovery, or those looking to enhance their overall fitness under professional guidance.

During your physiotherapy visits, our doctor and accredited physiotherapist will assess your condition, develop a tailored treatment plan, and use various techniques such as manual therapy, exercises, and modalities to help you recover and improve mobility.

Yes, other else than medical care and physiotherapy care, we partner with Care Concierge Malaysia to offer both long-term residential and short-term respite care options for seniors, ensuring that individuals receive the support they need while offering their families peace of mind.

Our medical checkups typically include a comprehensive health assessment, vital signs measurement, full blood and urine tests, physical examination, neurological strength and power assessment, cardiopulmonary exercise testing (CPET) and consultation on lifestyle factors such as diet and exercise by our doctor and exercise physiologist.

Yes, we offer home visit services for both physiotherapy and medical care such as wound care, CBD change and routine medica visits. Our professionals will visit you at home to provide the necessary care in a comfortable environment.

CPET is a specialized test that evaluates the heart and lungs’ response to exercise. It helps diagnose fitness levels, exercise capacity, and any underlying health issues that may affect physical performance.

Our high-tech neurological strength and power assessment uses advanced equipment to measure and evaluate muscle strength and performance. This helps create individualized training programs to meet fitness goals effectively and reduce the risk of injury if you are actively involved in sports and adventurous activities.

Strength and conditioning programs can help improve athletic performance, enhance muscle strength, aid in rehabilitation after injuries, and support overall health and fitness for various populations.

Cold water therapy can help reduce inflammation, improve circulation, promote recovery after workouts, and enhance overall well-being. It is often used by athletes and individuals seeking therapeutic benefits.

You can schedule an appointment by calling our HQ office, visiting our website, or reach out to our specific branches Whatsapp number that is nearer to your place.

BILLING FAQ

We currently offer the following payment options:
 – Online bank transfer
 – Card payment (credit/debit cards)

Yes! In addition to our current payment methods, we will soon be introducing e-wallet payments and Buy Now Pay Later (BNPL) options for added convenience.

To make a payment through online transfer, please log into your bank’s online portal and transfer the required amount to our account using the bank details provided during checkout.

To pay with a credit or debit card, simply select the card payment option at checkout and enter your card details when prompted.

If your payment fails, please check your card details or ensure you have sufficient funds. If you continue to experience issues, feel free to contact our customer support for assistance.

We are currently working on implementing e-wallet and BNPL options. While we don’t have an exact launch date yet, we will keep you updated through our website and email notifications.

Currently, there are no additional fees for online transfers or card payments. We will provide information about any potential fees for e-wallet and BNPL options once they are available.

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